Policies for Non-Digital Items

At *Shokafy*, we strive for transparency and fairness in all transactions. Our *Fixed Policies* ensure a smooth shopping experience while protecting both buyers and our small business.

1. No Returns or Exchanges (Except As Stated Below)

All sales are final unless an item arrives damaged, defective, or incorrect.

We do not accept returns for:
Buyer’s remorse** (size, color, or style preferences).
Custom/personalized orders** (made-to-order items).
Final sale items** (clearly marked in product descriptions).

2. Damaged, Defective, or Incorrect Items*

If your order arrives with issues:

1. Contact us within 48 hours* of delivery via Etsy Messages.

2. Provide:

Order number*
Clear photos/video** of the issue

3. We will:

Send a *free replacement* (if available).
Issue a *full refund* (if a replacement isn’t possible).

*Note: We reserve the right to request return of defective items before issuing a refund/replacement.*

3. Lost or Stolen Packages*

Once an order is shipped, *Shokafy is not responsible* for:
Lost, stolen, or misbelieved packages (due to carrier error).
Delays caused by customs (international orders).
Buyers must **file a claim with the shipping carrier** (we’ll provide tracking details).

4. Cancellations**

Order cancellations* are only accepted if requested *within 1 hour of purchase*.
Custom orders cannot be canceled* once production begins.

5. EU & UK Consumer Rights**

EU Buyers*: Under EU law, you have *14 days** to return an item *only if it is unused and in original condition*. Buyer pays return shipping.
UK Buyers*: The Consumer Rights Act 2015 entitles you to a refund/replacement if an item is *faulty, damaged, or not as described*.

6. Policy Exceptions*

No exceptions** will be made outside these terms.
By purchasing from *Shokafy*, you agree to these policies.

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Thank you for supporting small business! ❤️

*Last Updated: 01 April 2025

Policies for Non-Digital Items

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