At Shokafy, we understand that sometimes plans change. However, as a small business specializing in handmade and custom items, we have strict cancellation guidelines to ensure fairness and operational efficiency.
1. Standard Orders (Ready-to-Ship Items)
- Cancellation Requests must be made:
- Within 1 hour of purchase* (before processing/shipping begins)
- Via Etsy Messages (include order number)
�� After 1 hour:
- Orders already in production or packed cannot be canceled
- Refunds will only be issued if we’re unable to fulfill the order
2. Custom/Personalized Orders
- STRICTLY NON-CANCELLABLE once:
- You approve the design proof
- We begin production (typically within 3-6 hours of order placement)
�� Pro Tip: Review all design details carefully before ordering!
3. Digital Downloads
⚡ Instant download items cannot be canceled/refunded per Etsy’s digital policy
4. How to Request Cancellation
1. Contact us via *Etsy Messages* immediately
2. Include:
- Order number
- Reason for cancellation
3. We’ll respond within *12 hours* (faster response during business hours)
5. If We Cancel Your Order**
In rare cases, we may cancel if:
- Item is out of stock
- Payment issues occur
- Suspicious activity is detected
You’ll receive:
�� Full refund
�� Explanation message
�� Optional coupon for future purchase
6. Processing Time
- Refunds take *3-7 business days* to appear in your account
- Etsy Payments/PayPal may require additional processing time
Why This Policy?
- Reduces waste* of materials and labor
- Fair to all customers*
- Allows us to maintain* quality and quick turnaround
*This policy complies with Etsy’s Seller Protection and EU/UK consumer laws.*
*Need help?* Message us – we’re happy to explain! ��
Last Updated: 1 April 2025