At Shokafy, we understand that sometimes plans change. However, as a small business specializing in handmade and custom items, we have strict cancellation guidelines to ensure fairness and operational efficiency.  

1. Standard Orders (Ready-to-Ship Items)

• Cancellation Requests must be made:  
• Within 1 hour of purchase* (before processing/shipping begins)  
• Via Etsy Messages (include order number)  

�� After 1 hour:

• Orders already in production or packed cannot be canceled 
• Refunds will only be issued if we’re unable to fulfill the order  

2. Custom/Personalized Orders

• STRICTLY NON-CANCELLABLE once:  
• You approve the design proof  
• We begin production (typically within 3-6 hours of order placement)  

�� Pro Tip: Review all design details carefully before ordering!  

3. Digital Downloads  

⚡ Instant download items cannot be canceled/refunded per Etsy’s digital policy  

4. How to Request Cancellation  

1. Contact us via *Etsy Messages* immediately  

2. Include:  

• Order number  
• Reason for cancellation  

3. We’ll respond within *12 hours* (faster response during business hours)  

5. If We Cancel Your Order**  

In rare cases, we may cancel if:  

• Item is out of stock  
• Payment issues occur  
• Suspicious activity is detected  

You’ll receive:  

�� Full refund  

�� Explanation message  

�� Optional coupon for future purchase  

6. Processing Time

• Refunds take *3-7 business days* to appear in your account  
• Etsy Payments/PayPal may require additional processing time  

Why This Policy?

• Reduces waste* of materials and labor  
• Fair to all customers*  
• Allows us to maintain* quality and quick turnaround  

*This policy complies with Etsy’s Seller Protection and EU/UK consumer laws.*  

*Need help?* Message us – we’re happy to explain! ��  

Last Updated: 1 April 2025