Last Updated: 1 June 2025
- Introduction
This Digital Products Return and Refund Policy (“Policy”) governs the terms under which shokafy (“shokafy” “we,” “us,” or “our”) offers refunds or returns for digital products, including but not limited to software, e-books, digital downloads, online courses, subscriptions, licenses, and other intangible goods (“Digital Products”).
By purchasing or accessing our Digital Products, you (“Customer,” “you,” or “your”) agree to comply with this Policy. Please read this Policy carefully before making a purchase.
- No Refunds for Digital Products
Due to the nature of digital goods, which are immediately accessible and downloadable upon purchase, we *do not offer refunds or returns* unless otherwise required by applicable law.
Once a Digital Product has been delivered or accessed, you acknowledge that:
– The product cannot be “returned” in the traditional sense.
– You are responsible for ensuring that the Digital Product meets your needs before purchasing.
3. Exceptions for Refunds
Refunds may be considered *only* under the following circumstances:
- Technical Issues
If the Digital Product is defective, corrupted, or unusable due to a technical error on our part, you may request a refund within *7 days** of purchase. You must provide:
– Proof of purchase.
– A detailed explanation of the issue.
– Evidence of attempted troubleshooting (if applicable).
- Unauthorized Purchase
If the purchase was made fraudulently or without your authorization, you may request a refund upon providing valid proof (e.g., bank dispute documentation).
- Legal Requirements
If your jurisdiction mandates refunds for digital products under specific conditions (e.g., consumer protection laws), we will comply with applicable laws.
- How to Request a Refund
To request a refund under an eligible exception:
1. Contact our support team at *[Support Email]* within *7 days* of purchase.
2. Provide your *order number, purchase details, and reason for the refund request*.
3. We will review your request and respond within **2 business days.
- Denied Refund Requests
We reserve the right to deny refund requests if:
– The request is made outside the specified timeframe.
– The Digital Product was fully accessible and functional.
– The request appears fraudulent or abusive.
– The customer has violated our Terms of Service.
- Changes to This Policy
We may update this Policy at any time. The latest version will be posted on our website with the effective date. Continued use of our Digital Products constitutes acceptance of the revised Policy.
7. Contact Us
For questions about this Policy, please contact:
shokafy
Support Email: shokafy@outlook.com
This Policy is legally binding and should be reviewed alongside our *Terms of Service* and *Privacy Policy*.